Urgent Service Request: please call the Service Center at 773-834-1414 or 4-1414 from a campus phone.
Non-urgent and routine service request: click here
The Operations unit executes a Service Level Agreement (SLA) with each of our campus colleagues. The SLA describes how Facilities Services provides a comfortable, functional, safe, and reliable environment through Basic Services, Recharge Services, Unfunded Projects, Operational Projects, and Capital Requests.
Types of Services
For a description of services, click the topic below or use the menu on the left for:
Definitions of Service Request priorities are:
Priority 1 – Emergency
Emergency Service Requests take priority over all other work and require immediate action to address situations that present immediate or imminent danger to life, health, safety, security or significant damage to buildings, equipment or other property.
Priority 2 – Urgent
Urgent Service Requests are unscheduled and reactive and may pose a threat of personal injury, cause property or equipment damage, or serious disruption of service. This is work demanding prompt attention to supplement emergency repairs or prevent a subsequent emergency. Urgent work orders may include responses to safety deficiencies and regulatory violations.
Priority 3 – Scheduled
Scheduled Service Requests address date-sensitive requests. This work may require prior coordination to procure supplies and/ or services. Scheduled work orders include preventive maintenance services intended to protect and preserve physical assets, and may include utility outages.
Priority 4 – Routine
Routine Service Requests address normal maintenance or requests for service that do not pose a threat to life and property or disrupt University operations. These requests are put in the job queue and are processed in the order they are received.