Campus, Building and Residential Services

Campus, Building and Residential Services are provided by the Facilities Operations unit. Campus and Residential Services, Operations and Maintenance and Engineering and Utilities are all part of the Operations team.

Campus and Residential Services

Operations and Maintenance

  • Maintenance consists of three building engineering shops throughout the campus – the North Campus shop, the South Campus shop and Hull Court. Each shop maintains and repairs mechanical building systems such as plumbing, heating and air conditioning.
  • Electrical Services works closely with the engineering shops to maintain building electrical systems and also maintains and repairs campus exterior wiring, lighting and fire alarms systems.

Engineering and Utilities

  • The Engineering and Utilities sub-unit oversees the complex utility infrastructure. This group manages the purchase and application of energy resources and provides specialized engineering and technical services for the campus.

Facilities Operations specializes in four types of work requests. They are:

Priority 1 – Emergency

Emergency work orders take priority over all other work and require immediate action to address situations that present immediate or imminent danger to life, health, safety, security or significant damage to buildings, equipment or other property.

Priority 2 – Urgent

Urgent work orders are unscheduled and reactive and may pose a threat of personal injury, cause property or equipment damage, or serious disruption of service. This is work demanding prompt attention to supplement emergency repairs or prevent a subsequent emergency. Urgent work orders may include responses to safety deficiencies and regulatory violations.

Priority 3 – Scheduled

Scheduled work orders address date-sensitive requests. This work may require prior coordination to procure supplies and/ or services. Scheduled work orders include preventive maintenance services intended to protect and preserve physical assets, and may include utility outages.

Priority 4 – Routine

Routine work orders address normal maintenance or requests for service that do not pose a threat to life and property or disrupt University operations. These requests are put in the job queue and are processed in the order they are received.